Refund policy

Return and Refund Policy

The College of Westchester Bookstore accepts return and exchange requests within 30 days of delivery or pickup. This policy includes textbooks, course materials, and apparel.

Return eligibility

To qualify for a return or exchange, you must provide a receipt, order confirmation, or other proof of purchase. Items must be returned in the same condition in which they were received, including any original tags, packaging, accessories, and accompanying materials.

Apparel must be unworn and unwashed. New textbooks must have no writing, highlighting, or damage.

Digital access codes, including codes supplied with textbooks or course materials, must be unused, unactivated, and unredeemed to qualify for a return or exchange within the 30-day window. Codes that have been activated or redeemed are not eligible for a change-of-mind return, exchange, or refund. If a code is defective, invalid, or incorrect, please contact the bookstore for assistance.

Requesting a return

To request a return or exchange, contact the bookstore within 30 days of receiving or picking up your purchase. Include your name, order number, the item you wish to return, and whether you would prefer a refund or an exchange.

We will provide return instructions after reviewing your request. Please contact us before mailing any items.

Mail approved returns to our bookstore address:

The College of Westchester Bookstore
325 Central Ave, 5th Floor
White Plains, NY 10606

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. For exchanges not caused by a bookstore error, customers are responsible for both shipping the original item back to us and shipping the replacement item to them. We recommend using a tracked shipping service.

If the return or exchange is due to a bookstore error, or an item is incorrect, damaged, or defective when received, we will cover the necessary return shipping and, where applicable, shipping for the replacement item. Please contact us before returning the item so we can arrange a resolution.

Original shipping charges are not refundable for change-of-mind returns. We do not charge a restocking fee.

Exchanges

Exchanges may be requested within 30 days of delivery or pickup and are subject to item availability and the eligibility requirements above.

If the replacement item costs more, you will be responsible for the difference. If it costs less, we will refund the difference to your original payment method. If a replacement is unavailable, you may request a refund for the eligible returned item.

Damaged, defective, or incorrect items

Please inspect your purchase upon receipt. If an item is damaged, defective, or incorrect, contact the bookstore promptly with your order number and a description of the issue. Include photographs when possible so we can help resolve the problem.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the refund.

Refunds are based on the amount paid for the returned item after any discounts, together with applicable refunded taxes.

If you have not received your refund after the processing period, please contact us at BookStore@cw.edu

Contact

The College of Westchester Bookstore
Email: BookStore@cw.edu
Phone: 9148310347
Address: 325 Central Ave, 5th Floor
White Plains, NY 10606